f9bd's Privacy Policy — Your Data is Protected
Your personal information matters to us. This policy explains in detail how f9bd collects, uses, and protects your data.
1. Introduction and Scope
This Privacy Policy ("Policy") applies between the f9bd platform ("we", "our") and all its users ("you", "your").
f9bd ("Platform") operates an online gaming service in the Bangladesh market. This Policy informs you about what data we collect, why we collect it, how we use and store it, and what rights you have. By using the f9bd website or services, you are considered to have accepted the terms of this Policy.
This Policy is consistent with f9bd's Terms and Conditions and Responsible Gaming policy. If you have any questions about data protection, please contact us directly.
Important Notice
This Policy may be updated from time to time. If any significant changes are made, we will publish a notice on the platform and contact you if necessary. The latest version will always be available on this page.
2. What Data We Collect
f9bd only collects information necessary to provide its services. We do not collect unnecessary personal data.
Identity Information
- Full name
- Date of birth (for age verification)
- Email address
- Mobile number
- Valid ID details (at the time of identity verification)
Financial Information
- bKash, Nagad or Rocket account number
- Transaction history
- Deposit and withdrawal details
- Bonus and reward details
Technical Information
- IP address
- Browser and device type
- Operating system
- Cookie and session data
- Date and time of access to the platform
Gaming Activity Information
- Play history and statistics
- Bet amounts and results
- Preferred game categories
- Session duration
3. How We Collect Data
f9bd collects data in the following ways.
4. Use and Purpose of Data
f9bd uses your data for the specific purposes listed below. We never misuse your information.
| Purpose | Description | Legal Basis |
|---|---|---|
| Account Management | Ensuring registration, login, and account security | Contractual necessity |
| Payment Processing | Managing deposits and withdrawals via bKash, Nagad, and Rocket | Contractual necessity |
| Age and Identity Verification | Preventing those under 21 from using the platform | Legal obligation |
| Service Improvement | Analysing user experience to improve the platform | Legitimate interest |
| Fraud Prevention | Identifying suspicious activity to ensure security | Legal obligation and legitimate interest |
| Customer Support | Responding to support requests and resolving issues | Contractual necessity |
| Responsible Gaming | Identifying excessive play patterns and providing assistance | Legitimate interest and duty of care |
| Relevant Communications | Sending important account notifications and service updates | Legitimate interest (with consent) |
5. Data Security Measures
f9bd uses modern technical and organisational measures to keep your data secure.
SSL Encryption
All data transmission on the f9bd platform is protected by SSL/TLS encryption. No one can read or alter your information while it is being transferred.
Secure Servers
Your data is stored in secure data centres with both physical and digital security measures in place. Regular monitoring is carried out to prevent unauthorised access to the servers.
Access Control
Only authorised staff can access your data. Every access is logged and regularly audited. Staff operate under confidentiality agreements.
Password Protection
Account passwords are stored using industry-standard hashing algorithms. No f9bd staff member can ever know or ask for your password.
Regular Security Reviews
We conduct regular security tests and vulnerability assessments. If any vulnerability is identified, steps are taken to address it promptly.
Incident Response Plan
In the event of a security breach, we have a clear response plan in place. It is our responsibility to notify affected users in a timely manner.
6. Sharing Data with Third Parties
f9bd never sells your data. Limited data sharing may occur in specific circumstances.
What We Do Not Do
f9bd does not sell, rent, or exchange your personal information to third parties. Data is not transferred to advertisers.
7. Cookie Policy
Detailed information about the use of cookies on the f9bd platform is provided below.
Cookies are small text files stored on your device. f9bd uses the following types of cookies:
Essential Cookies
Essential for the basic functionality of the platform. Used to maintain login sessions, store security tokens, and remember language preferences. These cannot be disabled.
Analytical Cookies
Used to collect usage statistics for the platform. Information such as which pages are visited most and how long users stay helps us improve our service.
Preference Cookies
Used to remember your preferences, such as favourite game categories or display settings. These cookies make your experience smoother in your next session.
Security Cookies
Used to ensure account security. They help prevent CSRF attacks, verify session integrity, and detect suspicious access patterns.
You can manage analytical and preference cookies through your browser settings. However, disabling essential and security cookies may affect the functionality of the platform.
8. Data Retention Period
We do not retain your data beyond what is necessary. After a set period, data is securely deleted.
9. Your Data Protection Rights
As an f9bd user, you have several important rights over your own data.
Right to Know
You can request to know what data we hold about you. We will provide you with a clear and complete account.
Right to Correction
If your data is incorrect or incomplete, you can request a correction. Some information can be changed directly in your account settings.
Right to Deletion
In certain circumstances, you can request that your data be deleted. However, some data may be required to be retained due to legal obligations.
Right to Portability
You can request a copy of your personal information in a portable format. This helps you maintain control over your data.
Right to Restrict Processing
In certain cases, you can request that the processing of your information be restricted, such as when there is a dispute about the accuracy of the data.
Right to Object
You can object to the processing of your information carried out on the basis of legitimate interests. You can also opt out of marketing communications at any time.
How to Exercise Your Rights
To exercise any of the above rights, please contact our support team. We will respond to your request as quickly as possible after receiving it. In some cases, we may need to verify your identity.
10. Protection of Minors' Information
f9bd strictly applies to individuals under the age of 21.
Age Restriction
f9bd is for individuals aged 21 or older only. We do not knowingly collect any information from those under 21. If any information from a minor is collected by mistake, it will be deleted as soon as it becomes known and the associated account will be closed.
A note to parents: If your child has accidentally registered on f9bd, please contact our support team immediately. We will promptly close the account and permanently delete all related information. To learn more about responsible gaming, please visit our Responsible Gaming page.
11. Changes and Updates to the Policy
This privacy policy may be updated from time to time.
f9bd reserves the right to modify this policy as needed. For any significant changes, we will notify you in the following ways:
Continuing to use f9bd after any changes means you are accepting the updated policy. If you object to a policy change, you may request that your account be closed.
12. Contact Us
Contact us for any questions or requests regarding the privacy policy.
Privacy-Related Contact
After receiving your privacy request, we will respond as quickly as possible. We will let you know if identity verification is required.
Related Policies
This privacy policy is related to other important policies of f9bd: